
The desktop remote support will be Responsible for all:
- Remote Desktop Support Analyst:
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification,escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact, not transaction processing.
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